ZingTrain Customer Service Training

Zingerman's Deli of Ann Arbor, Michigan has set the standard for great customer service in the specialty foods industry. This success has come from combining an innovative service philosophy with practical working systems, some of which will be shared in the workshop. Zingerman's approach has been successfully applied in a wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including banks, insurance agencies, health care providers, museums, schools, libraries, and non-food retails.

Seminar Agenda:

1 - Zingerman's History and Vision

2 - Why Give Great Service?

3 - Zingerman's Vision of Great Customer Service

• 3 Steps to Giving Great Service
• 5 Steps to Handling Customer Complaints

4 - Living Great Service

5 - Measuring Service

6 - Rewarding Service

7 - Developing an Action Plan

This post is only for informational purposes. All members should complete the form sent by email to register. Since we have two half-day sessions and there's no way to identify which session you want to attend, please do not register on-line.