These tips are an excerpt from the Successful Office
www.successfuloffice.com

1 - Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. This type of person will move your business forward.

2 - Make the customer's time with you an experience. Ask yourself, "How can I make their experience better?" Can I refer to them by name and how can I ask without being too aggressive? How can I control the environment in this company? Exceed their expectations and you will have created a memorable and compelling experience.

3 - Regularly inform all your employees about what's going on in your company. What new products are you offering? When will they be available? Will any physical changes be happening in your offices? Will new branches be added? The more they know, the better they can serve your customers.

4 - Make every decision with the customer in mind. Ask yourself questions such as, "Do your customers like what we're doing?" and "Would our customers like this type of promotion?" Change the way you look at things from having it centered around you to focused on whether the customer would approve.

5 - Make the customers an agenda item at every staff meeting.  Present their point of view and ask these questions: What would the customer think of this? Would this move be fair to them? How can we serve our customers better or differently?

6 - Empower your employees to do the right thing. And don't hold it against them if the situation doesn't turn out perfectly. That means giving employees the power to do what ever has to be done to make a customer's experiece a WOW experience.

7 - Continally ask yourself how you can improve and add value. Customers have more than one choice and your competition is aggressively marketing to them. Be ahead of the curve by asking what you can do to add value to your customer's experience with you.

8 - Create an atmosphere of excellence. Let it be known that everything you and your employees do has to be the best, and you won't accept less. If you aren't pushing to do better than yesterday, you will be left in the dust of your competition.

9 - Continually do the unexpected. Have the reputation for doing the unexpected, and customers will always expect something different and exciting from your company. These are the things that customers talk about.

10 - Never let an untrained employee have customer contact. Your employees represent you, your company, and your brand. Working with customers is the most important thing they will do. Give them the tools necessary by giving them adequate training to handle customers.