|
The New Gold Standard - 5 Leadership Principles for Creating a Legendary Customer Service Experience Courtesy of The Ritz-Carlton Hotel Company Joseph A. Michelli
Be Our Guest - Perfecting the art of customer service The Disney Institute
The Customer is Boss - A Practical Guide to Getting What You Paid for and More John Tschohl
The Customer Driven Company - Moving from Talk to Action Richard C. Whitely
Customers As Partners - Building Relationships That Last Chip R. Bell
Total Customer Service - The Ultimate Weapon William H. Davidow & Bro Uttal
Customers for Life - How to Turn That One-Time Buyer into a Lifetime Customer Carl Sewell & Paul B. Brown
Customer Mania! - It's Never Too Late to Build a Customer-Focused Company Ken Blanchard with Jim Ballard & Fred Finch
The Customer is Always Right! Armen J. Kabodian
Satisfaction Guaranteed - 236 Ideas to make Your Customers Feel Like a Million Dollars Byrd Baggett
Winning the Service Game Benjamin Schneider & David E. Bowen
|